Art Shop - FAQ

Frequently Asked Questions


NYG Team At your service, every step of the way?


Monitoring you have a seamless experience with us
  • We are here on the other side of the screen to make sure that your experience in the art gallery is as smooth as possible. Our job is to constantly monitor that everything works seamlessly with your order from the moment you place it with us until you receive it. Our work goes beyond that. If you encounter any problems for example with the delivery courier or any other matters that might occur, we are here to take care of that for you. Our job is to make sure that you are completely satisfied with your order and experience.

Contact, we are available for you.
  • You can contact us through our live chat, we are online whenever one of our team members is available. If we are offline, we will get back to you as soon as possible, just leave your message and email address. You can contacts us through email at (we answer within 24h also during weekends) We are happy to help you with all the questions you have.


When is the artwork printed?


Fresh & brand new prints
  • Our prints don't sit on any storage or shelves. We produce the prints you ordered after you have placed your order to make sure that you receive the prints as fresh as possible and brand new.

Fine Art Laboratories
  • We have five fine art laboratories available worldwide to produce the artwork. Our collaborating professional printing partner produces the most high quality prints also to well known museums and galleries worldwide.


How long does it take to receive my order?


Production Time
  • Your artwork will be produced and shipped within 3-5 working days from the day you made the order.

Worldwide Shipping
  • International tracked shipping worldwide. USA, UK, EUROPE, AUSTRALIA and the REST OF THE WORLD.
Shipping times (courier delivery times)
  • International tracked shipping: 3-5 working days (our standard FREE delivery method)

    International Express Shipping: 1-3 working days (available for most countries)

    These are the approximate times that it takes for the package to arrive to you after it has been shipped by us. Please note that the times are estimates provided to us by the postal couriers.

Tracking your order
  • All of our orders are tracked. The tracking code will  be sent to you via email as soon as your package has shipped! You will be able to track the process of your order directly through the postal couriers own tracking portal/service.


Shop Currency


How can I change currency?
  • You can change the currency on desktop from the top right corner by clicking on the currently selected currency (down arrow).
  • You can change the currency on mobile from the mobile menu which can be opened from the left top corner by pressing the ''menu'' word. In the menu, click on the currently selected currency.
What currency can I pay in?
  • You can pay in all the available currencies in the shop. GBP (£) - USD ($) - EUR (€) - AUD (A$)

Accepted Payment Methods?
  • We accept all of the most trusted and used payment methods.Pay PalDebit/Credit cards visa, mastercard, american express etc. all major cards. 
  • Our checkout solution is secure and completely up to date with the latest security standards.


Damaged or incorrect order?


Free Replacement
  • We will replace your damaged  or incorrect order for free and will send you a completely new package. We are committed for you to be 100% satisfied with the products you receive.

    In case the print(s) are damaged, we will ask you to kindly send us a digital photo proof to our email . After receiving the photo proof we will be more than happy to proceed with the replacement!


Delivery courier problems?


Where is my package
  • Don't worry! Please just be in touch with us (see ''contact'' section) and we will take care of this for you. We are here to make sure that you will receive the package. We will either solve the problem directly with the postal courier or in case they refuse to co-operate, we will ship you a completely new package/order.


Simply changed your mind?


Order Cancellation
  • If your order has not been shipped yet, we are able to assist you with the cancellation. To cancel an order that has not yet shipped, please contact us on or use our live chat.

    We are unable to process cancellations for items that have already shipped. Please visit our '' Other Returns'' section or contact us for alternate options.

Other returns
  • If your item has arrived in good condition but you simply changed your mind, that's ok! You are entitled to a refund if you notify us that you want to cancel your order within 14 days of receiving your product(s). You have a further 14 days to return the item(s) once you have told us about your cancellation. If you select refund, we will reimburse to you the full cost of your order, including the costs of delivery. We strongly recommend you ship the item back in it's original packaging via a trackable method. Please be aware that you are obligated to bear the direct cost of returning the goods.


Contact us at (we answer within 24h!)